A. It’s easy to order from us:

  • Go to the shop and find the products that you want
  • Click on the products desired and choose the quantity you want, then add these to the cart
  • View Your cart to apply any coupon codes and see your total – https://kannabu.cc/cart
  • Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://kannabu.cc/checkout/
  • Once all the required fields have been filled out you can click on “Place Order.”
  • At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interac E-transfer. Your order will only ship once the E-transfer has been received by us.
  • Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive a tracking number from us.

A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.

Your order will be processed and shipped within 24-48 hours and you will receive a tracking number via email. Our operating days are business days, from 9am to 5pm.


Also please note, due to high order volumes and factors outside of our control ie. inclement weather, please allow for additional shipping times of 1 -2 business days. Every effort is made to expedite your order. Thank you for your understanding and choosing kannabu.cc.

A. If you want to edit or add to your order, you need to create a new order with us. You can cancel your old order by contacting our customer service agent via our contact form on the the contact page. Once the order is processing/completed or shipped, we are unable to make any adjustments to your items or your shipping address.

A. All products sales are final. We are only able to provide reimbursement through store-credit or a replacement package. No cash refunds, returns or exchanges.

Please be aware of imitators, and be sure that you are aware of the following points:

1. You should only ever order from this site – https://kannabu.cc/

2. We will never take an order through email, phone, Facebook or other social media – only through this website.

3. We do not accept any form of payment other than Interac E-Transfer and Bitcoin. We do not accept or request any form of gift card or credit card.


A. We only accept Interac E-transfers and Bitcoin payments, as these are safe payment methods.

Interac E-transfer is available for most Canadian banks or credit unions. We kindly ask that you use the instructions for the transfer provided in your order’s invoice email – also a good chance for you to review the order details before sending the payment. For Bitcoins payments, there’ll be a QR code and a wallet address coming up after your order has been placed for your convenience.

We only ship orders once the payment has been confirmed and the order will then be processed by us.

A. Yes. We charge GST / HST depending on which province we are shipping to. This amount will be shown in your cart and checkout.

We use Canada Post Xpresspost for all orders and for any order spending over $150 in total before tax and after discount will get free shipping.

However, if it doesn’t meet the requirement above, a Flat Rate $20 shipping fee will be charged.

A. Once the E-Transfer is sent, it will auto-deposit to our account. It may take up to 48 hours for us to verify the payment and process your order. Once we verify your payment and process your order, we notify you by email and send you a tracking number, as the order is on it’s way to you.

A. Use your online banking or credit union to send an E-Transfer to us. It only takes a few minutes to do this and it’s safe.

*We do not accept “Money Transfers”

A. Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.


A. If you need to change your shipping address you can do so in your account profile. Feel free to reach out to our customer service team and they will be able to submit changes.

A. Your tracking number is emailed to you when your package ships.

A. Once processed, orders can take 3-7 business days for delivery.

Additional delays can occur due to:

Holiday Seasons
Postal Service Delays
Extreme Weather Conditions
Acts of Nature
*Rural areas may need to allow an additional 1-3 business days for delivery.

A. If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.

If there’s a trace done, Canada Post will do an investigation which may take 21 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.

A. Use your online banking or credit union to send an E-Transfer to us. It only takes a few minutes to do this and it’s safe.

*We do not accept “Money Transfers”

A. We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day. (Please wait up to 24 hours for your tracking number to show a location before contacting us.)